WINTER PROGRAMME OF EVENTS - COURSE CONTENT

Managing Change
Tuesday 2nd October 2007

Most Organisations are subject to the need for constant change to survive and prosper but often find implementing change succesfully can be hindered by staff reluctance and resistance.

This course aims to identify types of change, change management techniques and employee attitudes to transition.

E Strategy - Maximising Your Online Sales and Marketing
Wednesday 3rd October 2007

In today's highly competitive online market place it is essential that website owners are equipped with the basic knowledge to help dirve traffice and sales via thier website. 

Simon Dolley, MD of Formoda will outline how to manage an exsisting websie whilst explaining what is needed in order to build a successful travel and tourism website.

Sam Gibson of E-Strategy will explain why optimisation is now crucial whilst giving some helpful tips and advice as to what website owners can do themselves to boost their visibility and optimisation from onsite content to link building.

CIEH Health and Safety
Tuesday 16th October 2007
 
Health and safety compliance in the workplace has never been more important with the need for businesses to comply with the increasing advance of legislation.  It is essential that everyone is aware of their duties and responsibilities to make the workplace a healthier and safer evironment to be in.
 
Employment Law
Monday 15th October 2007
 
We live in a society where increasingly employees are aware of their employment rights, willing to go to law to enforce them, and have the offer of no fee advice and representation from a wide variety of sources.  Additionally many employers are recognising the benefits of ensuring employees are treated fairly and knowing what rights they have in dealing with employees.
 

CIEH Basic Food Hygiene
Wednesday 17th October 2007

A foundation certificate course covering the basic principals of food hygiene and safer working practices. it is suitable for anyone working with or handling food to provide an understanding of the fundamentals of good food hygiene practice.
 
NUCO 1st Aid Appointed Person Certificate
Tuesday 23rd October 2007

The minimum requirement for any employer is to appoint a person to take charge of the first aid arrangements. This includes looking after facilities and calling the emergency services when it is required. 

Fire Safety Awareness
Wednesday 24th October 2007

This course covers the basics that every employee is required to know the law, including the use of fire extinguishers, the action to be taken in the event of a fire and fire preventation.

Finance - Tax Inspections and Dealing with VAT
Tuesday 30th October 2007

This session is designed to cover the basics of record keeping, tax inspections/investigations, avoiding an investigation, employemnt status, capital gains tax on sales, VAT schemes and local agreement with HMRC on personal usage. This course will be delivered by Jackie Bligh, Tax Assist

Promoting Your Business
Tuesday 6th November 2007

A practical approach to promoting your business, covering the concepts of marketing and generating ideas to raise awareness of your business.

Effective Customer Service
Wednesday 7th November 2007

This day is based upon the notion that at whatever level of the business you operate in YOU can make a difference and help to create an outstanding customer experience.  

If you would like to attend any of the above courses please contat Jessica West on 01626 837000.